Customer service

Every effort is made to ensure you receive a high standard of service. If you are not satisfied with the service you have received you should contact:

In relation to general matters:

Matthew Oliver (The Travel Manager)
David Oliver Associates
First Floor Offices
Robinson House
Haslers Lane
Gt Dunmow
Essex CM6 1XS

Complaints Procedure

Any complaint should be addressed in the first instance to the Insurance Broker/Agent who sold you this Insurance.

In the event that you remain dissatisfied and wish to take the matter further You can do so at any time by referring to the Complaints Department at Lloyd's. The contact details are:

Complaints Department
Lloyd's
One Lime Street
EC3M 7HA
Tel:
+44 (0) 20 7327 5693
Fax:
+44 (0) 20 7327 5225
E-mail: complaints@lloyds.com

Complaints that cannot be resolved by the Complaints Department at Lloyd's may be referred to the Financial Ombudsman Service. Further details will be provided at the appropriate stage of the complaints process.

This complaint procedure is without procedure to your right to take legal proceedings.

To help us to deal with your comments quickly, please quote your Certificate/Claim Number; the Certificateholder and the Insured Persons' Name(s).

DATA PROTECTION CLAUSE

It is understood by the Insured Person that any information about them will be processed by the Underwriters in compliance of the Data Protection Act 1998 and only for the purposes of providing their insurance cover and handling any claims. This may necessitate providing such information to third parties.

CONTRACTS (RIGHTS OF THIRD PARTIES) ACT 1999 CLARIFICATION CLAUSE

A person who is not party to this contract has no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of this contract but does not effect any right or remedy of a third party which exists or is available apart from that Act

Please read the general conditions, general exclusions and Schedule of Benefits.

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